Refund policy

Return and Refund

1.Refund
All sales are final. No refund will be given on any purchase.

2.Defective Products Refund
2.1 ) Please inspect upon receiving the product(s) and contact our customer service immediately in case of any faulty item(s) found. Any damage claimed after 7 days (receiving date inclusive) of the received of the product will not be accepted, the shipping costs will be borne by the customer for repair or replacement. Valid damaged claim will be arranged by replacement subject to the product availability.
2.2) Ground Floor the right to arrange replacement and exchange. For defective product, customer will be responsible for paying his/her own shipping costs including tax.
2.3) If a refund has been confirmed, customer will be received a confirmation email. The refund, not including the delivery costs of the initial order, shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order.

Please note that customer bank may take up to 30 business days to issue a refund to customer card, depending on processing times. This may vary among card issuers; Ground Floor have no control over this process or the corresponding processing times.