Shipping policy

Orders will be shipped within 5~7 days from the order date by third party courier. The delivery times may vary depending on delivery address.

Ground Floor reserves the right to extend delivery time by periods necessary for the correct delivery of the ordered products without prior notice.

If the delivery of your order is delayed by an unforeseen event which is out of our control, including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials and services, or terrorist acts, we will notify you as soon as possible and outline what we will do to resolve the issue.